Q: How to Create an Icon with URL?

First create a profile with web clip : Go to Profile > Create New > Web Clip Provide Profile Name, and tab + New Configuration button Select Web Clip from the drop-down Provide Label, URL and Icon Image Tab Save button Then, push onto target devices : Select target group of devices in device management Devices > Device Management Bulk Actions > Settings > Install Profiles Confirm the group of devices

Q: Why I cannot see the Apps I have purchased in ASM VPP?

There are 2 possibilities : Sync VPP Apps Go to "Apple" > "VPP" > "VPP" Apps > tab "Sync VPP Apps" button Our system will instantaneously call Apple's VPP Server and ask for the latest update Incorrect VPP Account Go to "Apple" > "VPP" > "VPP Setup" Check if the account used for purchase is in the VPP Account list. If not, please add, or use the account listed to purchase in ASM again

Q: Can set different Blueprints for different groups of devices?

Yes. ESP support multiple blueprints Go to "Settings" > "Blueprint" > "＋ Create New" Provide Name and Select Target Devices, and set profiles, wallpaper, or install apps Tab "SAVE"

Question 1

Before sending Script onto macOS Devices, install eSchoolPadSudoRunner first

To Jimmy · Accepted Answer

In case TSS wants to send scripts to macOS Devices via MDM , please make sure eSchoolPadSudoRunner is installed.

Install eSchoolPadSudoRunner:
1. Go to Apps & Ebook > Apps > App Management and find eSchoolPadSudoRunner .

2. Please click Action > Install Apps

3. Select the device you want to install, then click Confirm to proceed.

Question 2

ESP Converter for MAC OS

To Jimmy · Accepted Answer

Run ESP Converter 1.0.6.dmg, provided by 180c Limited

Download ESP Converter

Install ESP Converter on your MAC device ( Some MAC models may request Python 3.0. The converter installer will prompt you download the latest Python.)
Go to Application > Launch ESP Converter

1. Click "Choose File" to select an App / DMG or PKG for conversion.

2.Select a file, then click "Convert"

3. Conversion in process

4. Done

Question 3

How to Create an Icon with URL?

Clare Chan · Accepted Answer

First create a profile with web clip :
1. Go to Profile > Create New > Web Clip
2. Provide Profile Name, and tab + New Configuration button
3. Select Web Clip from the drop-down
4. Provide Label, URL and Icon Image
5. Tab Save button

Then, push onto target devices :
1. Select target group of devices in device management Devices > Device Management
2. Bulk Actions > Settings > Install Profiles
3. Confirm the group of devices

Question 4

Whitelisting URL or Web Filtering with School Policy (MacOS)

Clare Chan · Accepted Answer

In ESP MDM Admin Console, go to Settings > School Policy > URLs > type URLs if appropriate > Save.

Then go to Device > Device Management > Bulk Action > Advance > Set School Policy > Select Devices > Confirm, to apply onto the target devices.

Question 5

Enroll MDM onto a macOS

ESP MDM · Accepted Answer

On the target macOS device, access a user with administrator role.
Go to ESP MDM Admin Console > Settings > School info > Certificate Download
Copy the URL above the QR code.
Run the URL in the browser to download MDM profiles.
On your target macOS device, go to Setting > Profiles and install the download eSchoolPad MDM profile.

Note: Use account with administrator role for installing MDM, and assign non-administrator role for students. The reason is that installed MDM can be removed by users with administrator role.

Question 6

Implementation - Recommended Workflow

superadmin · Accepted Answer

For those DEP devices purchased through Apple Education Reseller, we recommend to adopt the following workflow:

Question 7

How to handle when a BYOD student no longer study in my school?

ESP MDM · Accepted Answer

This process will involve wiping device and administrative work in your Apple School Manager (ASM) account. So please sync the data properly and get ASM login info ready.

Log into your ASM account and unassign the device with the Serial Number
Wipe Device :
1. "Device" > "Device Management"
2. Select the device
3. "Action" > "Advance" > "Wipe Device"
Remove the Device from your Devices List :
1. "Device" > "Device Management"
2. Select the device
3. "Action" > "Advance" > "Delete Device"

Question 8

How to Set Wi-Fi Private Address off? ( iOS14 or above)

superadmin · Accepted Answer

"Profile Management" > "Create New" > "New Configuration" > Select Wi-Fi > Provide Wi-Fi info and Turn on Disable Association Mac Randomization > "Save"
"Device" > "Device Management" > "Bulk Action" > "Settings" > "Install Profiles" > Select Devices > Select the Wi-Fi Profile just created > "Confirm"

Question 9

Why I cannot see the Apps I have purchased in ASM VPP?

superadmin · Accepted Answer

There are 2 possibilities :

Sync VPP Apps

Go to "Apple" > "VPP" > "VPP" Apps > tab "Sync VPP Apps" button
Our system will instantaneously call Apple's VPP Server and ask for the latest update

Incorrect VPP Account

Go to"Apple" > "VPP" > "VPP Setup"
Check if the account used for purchase is in the VPP Account list. If not, please add, or use the account listed to purchase in ASM again

Question 10

Can set different Blueprints for different groups of devices?

ESP MDM · Accepted Answer

Yes. ESP support multiple blueprints

Go to "Settings" > "Blueprint" > "＋ Create New"
Provide Name and Select Target Devices, and set profiles, wallpaper, or install apps
Tab "SAVE"

Question 11

How to create a Wi-Fi profile?

ESP MDM · Accepted Answer

Go to "Profile" > "Create New"
Provide "Profile Name and tab "+ New Configuration"
Select "Wi-Fi" from the dropdown
Provide SSID and Password accordingly
Tab "SAVE" button

* If you want to apply to a group of devices, please go to "Device" > "Device Management" > Select a Device Label > "Bulk Actions" > "Settings" > "Install Profiles" > Select device(s) and profile(s) > "Confirm"

Question 12

Why my devices are disconnected and unable to manage?

superadmin · Accepted Answer

It may due to APNS expiration or incorrect

Please go to "Apple" > "APNS" > "APNS Info"
Check if the current certificate is expired. If yes, please follow the instructions to update
If no, please go to "Device" > "Device Management"
Tap on the "Device Name" which is disconnected
In Device Detail page, scroll down to "APNS Cert UID"
If there is a notification of APNS is incorrect, please copy the last part of the UID (should be a mix of characters and numerics)
Go to https://identity.apple.com/pushcert to find the certificate matching the last part of the device UID. Download that certificate and update to ESP again

Question 13

What is Schedule ID in Admin Concole?

superadmin · Accepted Answer

This is a 8-character strings uniquely identify each schedule created. This can be used to specify a schedule when reporting an issue.

Support – Admin Console (macOS)

FAQ

FAQ (macOS - Admin)