FAQ Category: Admin Console (iOS)

Multiple Apps Lock on iOS Devices via Admin Console

1. Admin Console > Device > Device Management > Bulk Action > Lock > Show Apps 2.  Select Devices > Select Apps > Confirm To release the lock, Device > Device Management > Bulk Action > Lock > Apps Unlock > Select Devices > Confirm

Single App Lock on iOS Devices via Admin Console

1. Admin Console > Device > Device Management > Bulk Action > Lock > Single App Lock 2.  Select Devices > Select App > Confirm To release the lock, Device > Device Management > Bulk Action > Lock > Apps Unlock > Select Devices > Confirm

What if a device is locked by ParSon Free Time?

In this case, the device only shows Settings and ESP Student apps. If you check with the device details in Admin Console, “Disable All” profile would have installed. To resume the device, simply uninstall “Disable All” profile.

Install Apps on iPad

1. VPP Install: Action > Apps > VPP Install Install VPP purchased app. VPP license will be auto-assigned if the device and its Apple ID doesn’t hold any valid app. Please make sure that you have sufficient unassigned VPP license for auto-assignment. Please check VPP apps page for the purchased VPP license. (Apple > VPP…
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How to find device code for parents to pair with ParSon?

If you would like to find a device code specifically for a device, go to Device > Device Management > Select Device > BYOD Tab > [ Device Code ] If you have multiple device codes to retrieve, you may export the device codes to excel for later distribution. 1) Device > Device Management >…
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Can school control what ParSon manage?

Yes. You can do so in ESP MDM Admin Console…. 1) Set restrictions for parents to control in ParSon. Go to Settings > School Config > Parent MDM / ParSon > Restrictions, switch on restrictions (in Profile Management) which you allow parents to control in ParSon, tap Save. 2) Restrict parents from accessing ParSon. Go…
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Will the VPP license decrease after uninstall the VPP App?

When uninstall an VPP app from an iPad, the total VPP license for that VPP app will not decrease. To remove the license from the iPad, go to Device > Device Management > Select the Device > Go to Device Detail Page > VPP Apps tab > Find the VPP App > Click Dissociate License

New Release 2022.6 : Update DEP Token

Some changes in Apple School Manager (ASM) interface. The latest instructions to update the DEP Token: 1. Download ESP Public key. ( Click to Download ) 2. Login Apple School Manager. ( https://school.apple.com ) 2. Click on Login User’s name and select “Preference” 4. Select MDM Server in “Your MDM Servers” 5. Click “Edit” >…
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New Release 2022.6 : Update VPP Token

Some changes in Apple School Manager (ASM) interface. The latest instructions to update the VPP Token: 1. Login Apple School Manager ( https://school.apple.com ) 2. Click on Login User’s name and select “Preference” 3. Select “Payment and billing” > (select App) 4. Find “Server Tokens” > Click [Download] > Token will download to your computer…
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System Profiles for iOS

ESP MDM provides the following iOS profiles by default: Profile Names Functions Disable AppStore/Apps Install/Remove Disable AppStore, install Apps and Remove apps. Rescue WiFi Default wi-fi profile. SSID is “rescuewifi” and password is “eschoolpad” Disable Camera Disable Camera. Impact: other apps will be hidden if need camera function, e.g. Facetime Disable GameCenter Disable Game Center.…
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