FAQ Category: FAQ (macOS - Admin)

Before sending Script onto macOS Devices, install eSchoolPadSudoRunner first

In case TSS wants to send scripts to macOS Devices via MDM , please make sure eSchoolPadSudoRunner is installed. Install eSchoolPadSudoRunner: 1. Go to Apps & Ebook > Apps > App Management and find eSchoolPadSudoRunner . 2. Please click Action > Install Apps 3. Select the device you want to install, then click Confirm to…
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ESP Converter for MAC OS

Run ESP Converter 1.0.6.dmg, provided by 180c Limited Download ESP Converter Install ESP Converter on your MAC device ( Some MAC models may request Python 3.0. The converter installer will prompt you download the latest Python.) Go to Application > Launch ESP Converter 1. Click “Choose File” to select an App / DMG or PKG for…
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How to Create an Icon with URL?

First create a profile with web clip : Go to Profile > Create New > Web Clip Provide Profile Name, and tab + New Configuration button Select Web Clip from the drop-down Provide Label, URL and Icon Image Tab Save button Then, push onto target devices : Select target group of devices in device management  Devices > Device Management Bulk Actions > Settings > Install Profiles Confirm the group of devices

Whitelisting URL or Web Filtering with School Policy (MacOS)

In ESP MDM Admin Console, go to Settings > School Policy > URLs > type URLs if appropriate > Save. Then go to Device > Device Management > Bulk Action > Advance > Set School Policy > Select Devices > Confirm, to apply onto the target devices.  

Enroll MDM onto a macOS

On the target macOS device, access a user with administrator role. Go to ESP MDM Admin Console > Settings > School info > Certificate Download Copy the URL above the QR code. Run the URL in the browser to download MDM profiles. On your target macOS device, go to Setting > Profiles and install the…
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Implementation – Recommended Workflow

For those DEP devices purchased through Apple Education Reseller, we recommend to adopt the following workflow:

How to handle when a BYOD student no longer study in my school?

This process will involve wiping device and administrative work in your Apple School Manager (ASM) account.  So please sync the data properly and get ASM login info ready. Log into your ASM account and unassign the device with the Serial Number Wipe Device : “Device” > “Device Management” Select the device “Action” > “Advance” >…
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How to Set Wi-Fi Private Address off? ( iOS14 or above)

“Profile Management” > “Create New” > “New Configuration” > Select Wi-Fi > Provide Wi-Fi info and Turn on Disable Association Mac Randomization > “Save” “Device” > “Device Management” > “Bulk Action” > “Settings” > “Install Profiles” > Select Devices > Select the Wi-Fi Profile just created > “Confirm”

Why I cannot see the Apps I have purchased in ASM VPP?

There are 2 possibilities : Sync VPP Apps Go to “Apple” > “VPP” > “VPP” Apps > tab “Sync VPP Apps” button Our system will instantaneously call Apple’s VPP Server and ask for the latest update Incorrect VPP Account Go to“Apple” > “VPP” > “VPP Setup” Check if the account used for purchase is in the VPP…
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Can set different Blueprints for different groups of devices?

Yes.  ESP support multiple blueprints Go to “Settings” > “Blueprint” > “+ Create New” Provide Name and Select Target Devices, and set profiles, wallpaper, or install apps Tab “SAVE”