FAQ Category: FAQ (Android - TeacherPad+)

How to check my school’s license status? ESP MDM License Page and Reminder

If ESP MDM license terms is soon to expire, a reminder will appear on the top bar as below.  Please take action to renew at your convenience. The page details the license summary and subscription history. “Settings”  > “ESP MDM License”

Any User Guide for Teachers?

We have English & Traditional Chinese version User Guide for Teachers, please click the links below to open: TeacherPad+ User Guide (English)

How to Send Message, File, Voice Clip to Student’s device?

Tap “Message” button at the right bottom corner, and fill in content in the pop up screen Tap “Share” button to send TEXT MESSAGE & ATTACH FILE VOICE MESSAGE Ref: TeacherPad+ User Manual

How to Lock Apps

TeacherPad+ supports Single App Lock and Multiple App Lock Ref: TeacherPad+ User Manual

How to Create My Own App Label?

This is a new feature to TeacherPad+ Select “Apps” on the top bar “Add Label” at the bottom Name your label > Select Apps > “Check” to save Please note that such App Labels will also be visible and manageable by your school IT Admin via the Admin Console Ref: TeacherPad+ User Manual

What is Floating?

This is for teacher to group student’s devices freely, without a common preset device label Tap “Floating” on TeacherPad+ A 4-digit session code will be generated for teacher to share with targeted students, and they can enter into the ESP (Student) Download : TeacherPad+ User Guide

What if I have forgot my password?

Please contact your IT Admin colleague directly, they can check or reset your password We have not set auto-recovery for password in sign-in page due to security concern

What is Schedule ID in Admin Concole?

This is a 8-character strings uniquely identify each schedule created.  This can be used to specify a schedule when reporting an issue.