FAQ Category: FAQ (iOS - Admin)

Multiple Apps Lock on iOS Devices via Admin Console

1. Admin Console > Device > Device Management > Bulk Action > Lock > Show Apps 2.  Select Devices > Select Apps > Confirm To release the lock, Device > Device Management > Bulk Action > Lock > Apps Unlock > Select Devices > Confirm

Single App Lock on iOS Devices via Admin Console

1. Admin Console > Device > Device Management > Bulk Action > Lock > Single App Lock 2.  Select Devices > Select App > Confirm To release the lock, Device > Device Management > Bulk Action > Lock > Apps Unlock > Select Devices > Confirm

What if a device is locked by ParSon Free Time?

In this case, the device only shows Settings and ESP Student apps. If you check with the device details in Admin Console, “Disable All” profile would have installed. To resume the device, simply uninstall “Disable All” profile.

Will the VPP license decrease after uninstall the VPP App?

When uninstall an VPP app from an iPad, the total VPP license for that VPP app will not decrease. To remove the license from the iPad, go to Device > Device Management > Select the Device > Go to Device Detail Page > VPP Apps tab > Find the VPP App > Click Dissociate License

New Release 2022.6 : Update DEP Token

Some changes in Apple School Manager (ASM) interface. The latest instructions to update the DEP Token: 1. Download ESP Public key. ( Click to Download ) 2. Login Apple School Manager. ( https://school.apple.com ) 2. Click on Login User’s name and select “Preference” 4. Select MDM Server in “Your MDM Servers” 5. Click “Edit” >…
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New Release 2022.6 : Update VPP Token

Some changes in Apple School Manager (ASM) interface. The latest instructions to update the VPP Token: 1. Login Apple School Manager ( https://school.apple.com ) 2. Click on Login User’s name and select “Preference” 3. Select “Payment and billing” > (select App) 4. Find “Server Tokens” > Click [Download] > Token will download to your computer…
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System Profiles for iOS

ESP MDM provides the following iOS profiles by default: Profile Names Functions Disable AppStore/Apps Install/Remove Disable AppStore, install Apps and Remove apps. Rescue WiFi Default wi-fi profile. SSID is “rescuewifi” and password is “eschoolpad” Disable Camera Disable Camera. Impact: other apps will be hidden if need camera function, e.g. Facetime Disable GameCenter Disable Game Center.…
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How to Create an Icon with URL?

First create a profile with web clip : Go to Profile > Create New > Web Clip Provide Profile Name, and tab + New Configuration button Select Web Clip from the drop-down Provide Label, URL and Icon Image Tab Save button Then, push onto target devices : Select target group of devices in device management  Devices > Device Management Bulk Actions > Settings > Install Profiles Confirm the group of devices

MDM Cert Expired

On the dashboard, you may notice an alert indicating MDM Cert Expired.  This is not the ESP MDM license.  It is our ESP MDM service at Apple. If MDM Cert Expired, you need to wipe the device and re-enroll the MDM certificate.

How to check my school’s license status? ESP MDM License Page and Reminder

If ESP MDM license terms is soon to expire, a reminder will appear on the top bar as below.  Please take action to renew at your convenience. The page details the license summary and subscription history. “Settings”  > “ESP MDM License”