FAQ Category: FAQ (macOS - Admin)

How to create a Wi-Fi profile?

Go to “Profile” > “Create New” Provide “Profile Name and tab “+ New Configuration” Select “Wi-Fi” from the dropdown Provide SSID and Password accordingly Tab “SAVE” button * If you want to apply to a group of devices, please go to “Device” > “Device Management” > Select a Device Label > “Bulk Actions” > “Settings” > “Install Profiles” > Select device(s) and profile(s) > “Confirm”

Why my devices are disconnected and unable to manage?

It may due to APNS expiration or incorrect Please go to “Apple” > “APNS” > “APNS Info” Check if the current certificate is expired.  If yes, please follow the instructions to update If no, please go to “Device” > “Device Management” Tap on the “Device Name” which is disconnected In Device Detail page, scroll down to “APNS Cert UID” If…
Read more

What is Schedule ID in Admin Concole?

This is a 8-character strings uniquely identify each schedule created.  This can be used to specify a schedule when reporting an issue.