FAQ Tag: DEP Device

Why can’t see my devices in Device Management after Setup?

After you have added the new devices’ Serial Numbers and assigned to ESP MDM in your ASM, you have to go to ESP Admin Console and perform the following tasks: “Apple” > “DEP” > “DEP Device” > “Actions” > “Update DEP” (This is to ask ASM DEP for most updated information) “Apple” > “DEP” > “DEP…
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Add Devices into ESP in Different Status

iPad Current Status Target Status Major Steps DEP Brand New In ASM, add Serial Numbers and assign to ESP MDM In ESP Admin Console, Update DEP On iPad, activate the devices, and note Remote Management and ESP app will be installed automatically Detail Steps >>  DEP Change to ESP from other MDM In ASM, assign…
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