FAQ Category: FAQ (iOS - Admin)

Why my devices are disconnected and unable to manage?

It may due to APNS expiration or incorrect Please go to “Apple” > “APNS” > “APNS Info” Check if the current certificate is expired.  If yes, please follow the instructions to update If no, please go to “Device” > “Device Management” Tap on the “Device Name” which is disconnected In Device Detail page, scroll down to “APNS Cert UID” If…
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Why can’t see my devices in Device Management after Setup?

After you have added the new devices’ Serial Numbers and assigned to ESP MDM in your ASM, you have to go to ESP Admin Console and perform the following tasks: “Apple” > “DEP” > “DEP Device” > “Actions” > “Update DEP” (This is to ask ASM DEP for most updated information) “Apple” > “DEP” > “DEP…
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What is Schedule ID in Admin Concole?

This is a 8-character strings uniquely identify each schedule created.  This can be used to specify a schedule when reporting an issue.

How to Bulk Associate VPP Licenses

ESP allows you to assign multiple VPP App licenses to multiple devices. “Apple” > “VPP” > “VPP License” > “Bulk Associate” Select “Devices” Select “VPP Apps” and tap “Confirm”

How to Set Blackscreen with Schedule

You can now set a schedule to enable and disable BlackScreen.  Simply find the optional “Enable Black Screen” and “Disable Black Screen” in Extra Step in Schedule. Application:You may consider using this feature as Sleeping mode at night time for BYOD students. Note:This feature is similar to Single App Lock to ESP (Student), thus involve…
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How to Force Web Clip using other Browser in iOS?

When creating a new Web Clip, select “Target App”. 

Does ESP MDM Support iOS Shared iPad?

After the iPad has enrolled MDM via DEP, you can mark it as Shared iPad in order to use Managed Apple ID. Check if the device has installed MDM/Remote Management via DEP “Apple” > “DEP” > “DEP Device” Set as Shared iPad “Actions” > “Set Shared iPad” Wipe Device and re-enroll the device as Shared…
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How to Bulk Delete Device Labels?

“Device” > “Device Label” > Check the labels to be deleted > “Bulk Action” > “Delete” > “Confirm” to Delete