There are 2 possibilities : Sync VPP Apps Go to “Apple” > “VPP” > “VPP” Apps > tab “Sync VPP Apps” button Our system will instantaneously call Apple’s VPP Server and ask for the latest update Incorrect VPP Account Go to“Apple” > “VPP” > “VPP Setup” Check if the account used for purchase is in the VPP…
Read more
If you would like to clear browser history and website data in Safari, please consider to Uninstall a profile “Auto Filter Adult Content“, and Keep the “Settings” > “School Policy” > “URLs” > “Blacklisted URL” EMPTY To Uninstall a profile, please go to “Device” > “Device Management” “Action/Bulk Actions” > “Settings” > “Uninstall Profiles” Select a profile “Confirm”…
Read more
To hide instead of uninstall those Apple Native Apps, such as Calendar, Voice Memo, Stocks, etc. you can: In Admin Console, go to “Settings” > “School Policy” > “Apple Native Apps” Switch on the App(s) you want to hide Tab “Save” Go to “Device Management” “Bulk Action” > “Advance” > “Set School Policy”
Applying profile “Disable Social Account Settings” onto the devices will prevent students from logging in. In Admin Console, go to “Device” > “Device Management” “Action/Bulk Action” > “Settings” “Install Profiles” > Select “Disable Social Account Settings”
Apple Native Apps, including Calendar, Map, TV, Voice Memo, and many others, come with iPads. Sometimes, they are not managed by MDM or have a problem to open for use. In this case, you may consider: Delete the Apps manually from the iPads (you may need to remove profiles “Disable AppStore/Apps Install/Remove”, “Disallow App Removal” and unset Homescreen…
Read more
ESP directly synchronises with your ASM account DEP once you trigger Update DEP. Please check the following 3 issues : ASM login ID is consistent with the one used for DEP Please change the ASM password back to the previous one DEP token not updated, please update the token again
For some unmanaged apps, e.g. Apple native apps Garageband, Numbers, you may need to remove them manually from the iPads. To remove apps manually, please make sure the following 3 profiles are inactive: Disable AppStore/Apps Install/Remove Disallow App Removal Disable AppStore If you have set Homescreen Layout, please unset – “Devices” > “Device Management” >…
Read more
Go to “Settings” > “Home Screen Layout” Tap “+ Create New” or “+ Create New From App Label “ Name the Layout Drag and drop the apps or grouping into folders Right clicking an app to remove Tap “Action” to add apps, web clips or page “Save” or “Save & Apply” to devices.
Yes. ESP support multiple blueprints Go to “Settings” > “Blueprint” > “＋ Create New” Provide Name and Select Target Devices, and set profiles, wallpaper, or install apps Tab “SAVE”
Go to “Profile” > “Create New” Provide “Profile Name and tab “+ New Configuration” Select “Wi-Fi” from the dropdown Provide SSID and Password accordingly Tab “SAVE” button * If you want to apply to a group of devices, please go to “Device” > “Device Management” > Select a Device Label > “Bulk Actions” > “Settings” > “Install Profiles” > Select device(s) and profile(s) > “Confirm”
繁體中文