FAQ Category: FAQ (iOS - Admin)

Implementation – Recommended Workflow

For those DEP devices purchased through Apple Education Reseller, we recommend to adopt the following workflow:

How to handle when a BYOD student no longer study in my school?

This process will involve wiping device and administrative work in your Apple School Manager (ASM) account.  So please sync the data properly and get ASM login info ready. Log into your ASM account and unassign the device with the Serial Number Wipe Device : “Device” > “Device Management” Select the device “Action” > “Advance” >…
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How to Set Wi-Fi Private Address off? ( iOS14 or above)

“Profile Management” > “Create New” > “New Configuration” > Select Wi-Fi > Provide Wi-Fi info and Turn on Disable Association Mac Randomization > “Save” “Device” > “Device Management” > “Bulk Action” > “Settings” > “Install Profiles” > Select Devices > Select the Wi-Fi Profile just created > “Confirm”

Google Classroom Passcode

1. Login to Google Suite (Education) https://admin.google.com 2. “Device management” > “Password Settings” 3. Then uncheck the box labeled “Require users to set a password” Source:https://support.google.com/a/answer/6328679?hl=en#zippy=%2Cless-secure-option-not-recommended-turn-off-password-requirements

How to Show Only Specific Apps and,or Web Clips?

First, you will need to restrict showing apps and/or web clips: Go to “Profile” > “Profile Management” > “+ Create New” Provide “Profile Name” Click “+ New Configuration” Select “Apps” In Whitelisted Apps, search and select app(s) you just want to show.  (Please make sure these apps have been installed onto the iPads) Click “+ New Configuration” again Select “WebClip” Provide WebClip information.…
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What if iPad is locked by Guided Access and Passcode?

Please try the following steps to unlock: “Device” > “Device Management” > Select the Device > “Action” > “Advance” > “Enable Lost Mode” “Device” > “Device Management” > Select the Device > “Action” > “Advance” > “Disable Lost Mode”

How do I exempt some URLs with Adult Content Filter Profile on?

Somehow, you have applied Adult Content Filter Profile, and you experience some URLs blocking.  Please note that the Adult Content Filter Profile is based on Apple’s filtering logic. But you can set exemptions to allow URLs. There are 3 steps: “Setting” > “School Policy” > “URLs” > “Permitted URLs” > Please provide URLs which you…
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Why Prompt for iTunes Sign In for App Installation?

It is because you trigger Normal Install for VPP Apps Please try again with VPP Install

Why I can’t manage or update an App?

This mostly happens to those Apple Native Apps (Clips/Keynote/Pages/…..), and apps not installed via MDM. “Device” > “Device Management” Select a Device In device detail page, tab “Apps” > Check the far right column To switch apps to manage, go to “Device” > “Device Management” Select a Device “Actions” > “Apps” > “Manage Apps” Select the Apps you…
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